Introduction and Definitions

• This document describes the terms and conditions (the “Conditions”) upon which Support 4 Pet Business sells Goods and supplies Services to you, the Customer. 

• “Goods” means the items listed on our website (the “Website”) and on our social media pages (“Social Media”), which Support 4 Pet Business may supply.

• “Services” means the services listed on the Website and on Social Media which Support 4 Pet Business may supply.

• By ordering any of the Goods and/or Services, you agree to be bound by these Conditions. 

• You will be unable to proceed with the transaction if the terms and conditions are not accepted. 

• By paying for Goods or Services, you will be deemed to have accepted these terms and conditions.

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Price

• The prices of the Goods or Services are stated on the Website, order enquiry message or invoice.

• Prices and any other charges quoted are based on the electronic delivery of the Goods, and/or performance of the Services within the UK, unless otherwise specified.

• Where Support 4 Pet Business may decide to issue you a selection of Goods and / or Services free of charge, you are still bound by the terms stated in the Conditions.

• Pricing statements for Services are an estimation of cost and should not be considered the final fee.  

• Estimates provided Support 4 Pet Business are based on available information at the time of estimation, and are subject to change based on unforeseen circumstances or additional customer requirements.

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Payment and Terms

• Payment methods are shown on the Website and on your Service Invoice.

• Goods will be sent electronically within 24 (twenty-four) hours of receipt of the your payment.

• Services will begin on receipt of a 50% (fifty percent) payment for the estimated total of the Services. The balance for the Services will be due within 5 (five) days of the completion of the Services. If the payment for Services is not made within 5 (five) days of the completion of the Services, Support 4 Pet Business reserve the right to add £10 to the outstanding balance for every week that the payment remains unpaid.  Invoices that remain unpaid for more than 28 (twenty eight) days from the due date will be referred to small claims court. 

• Changes to the scope of Services, or additional Services requested during the completion of the original order will be considered as an additional order and charges will be incurred.

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Order Changes and Cancellations

• All orders are subject to acceptance and availability.  

• If Support 4 Pet Business are unable to provide you with the Services within the timeframe agreed, Support 4 Pet Business will notify you to agree a next course of action. Should you wish to discontinue the Services, you will receive a partial refund for works not completed, and all completed work product will be sent to you.

• If you wish to request a change to Services, Support 4 Pet Business will tell you if this is possible and make changes to the price or performance dates, or any other aspects that need to be made to meet the request. Support 4 Pet Business will ask you to approve the changes before work commences or continues.

• Where Goods have already been sent electronically, sales are final, and no exchanges or refunds may be made.

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Delivery

• The Goods and will be delivered to the Customer electronically at the email address the Customer provided on the Registration or Order Form.

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Performance of Services

• When Support 4 Pet Business accept the order, they will confirm an estimated start date and completion date for the performance of the Services and will endeavour to work in accordance with the estimated dates.

• If Support 4 Pet Business asks you to provide information to provide the Services, you must provide complete and accurate information by the date Support 4 Pet Business request; otherwise, Support 4 Pet Business will be unable to work to the original timelines that were estimated.  Additional charges may be incurred if Support 4 Pet Business need to amend work based on the provision of incorrect information.

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Title and Intellectual Property of Goods

• The original content of the Goods remains the intellectual property of Support 4 Pet Business.  

• Goods may not be shared with other parties without written consent from Support 4 Pet Business.  

• You are permitted to amend or change the Goods to suit your personal or business needs as required. 

• Goods may not be shared with sub-contractors, hosts or volunteers that perform services on your behalf in an alternative or secondary location without advance written permission from Support 4 Pet Business.

• Support 4 Pet Business do not give consent for Goods to be purchased for resale.

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Liability and Indemnity

• Support 4 Pet Business have a duty to supply Goods and Services to you that conform to the Contact, including a duty to ensure that the Goods are as described, and are fit for any purpose you have specifically advised.  Services are carried out with reasonable care and skill.

• Support 4 Pet Business shall be held harmless from any loss or damages incurred from the use of Goods and Services supplied, once you have amended or changed the Goods or Services, or by third parties on your behalf.

• Support 4 Pet Business do not guarantee subsequent performance or professional outcomes as a result of using the purchased Goods or Services and shall be held harmless from such claims.

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Personal Data and Non-Disclosure

• Personal information shared for the purposes of purchasing Goods or Services will not be shared with third parties without your written consent.  Information is held electronically and on paper for the period required by HMRC for tax purposes.

• General and business information given to Support 4 Pet Business for the purpose of performing a paid Service or for the provision of Goods (for payment) is protected information and may not be disclosed to others.  

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Alternative Dispute Resolution

• In the event of a dispute concerning these Conditions or the Contract, Support 4 Pet Business prefer to refer the dispute to Alternative Dispute Resolution (“ADR”).  The Certified ADR provider is National Alternative Dispute Resolution, and their website address is www.nadr.co.uk.

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Governing Law

• These Conditions and the Contract are governed by the laws of England and Wales.